Case Studies
Support and Enhancements
SAP Invoice Master Control
(IMC APP)
Industry
Client
Geography
Client Challenges
- The customer business team was facing challenges with IMC product while updating data. There were user interface and data inconsistencies while using the app in multiple languages like Dutch, German and English.
- This issue required an immediate attention to avoid data issues, incorrect invoice details, duplicate payments, late payments and impact on working capital.
- Issues reported in IMC during the period end closure. Due to these issues the user adoption to this application was also low.
Solution
- Enhancement to fix the language issues addressing all the data and invoice inconsistencies.
- Automation of invoice updating process.
- 24*7 support on SAP for this application. The team is responsible for resolving bug fixes, user administration, development activities, technical documentation and user guides.
- Resources – SAP ABAP Developers (2)
Outcome
- The language data support enhancement resolved all the invoice field entry issues and no issues were logged related to language issues post the solution go-live.
- reduce the inconsistency by proactively developing user guides on routine activities, developed automation workflows around user management. Helped increase the use of system by 50%.
%
Working Capital
%
Reduction in Late Payments
%
User Adoption
%
